© Copyright 2020 Charlie Leather Company

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FAQ's

Where are your bags made?

The range of our products are exclusively handcrafted and made in the United States, Italy, and Colombia. Countries famous throughout the world for its craftsmanship. Respecting the right price/quality ratio. The vast assortment of items Charlie Leather is continuously enriched by new arrivals in various models and colors.

What forms of payment do you accept?

We accept American Express, Discover, Mastercard, and Visa. We also accept money orders and cashiers checks. In order to pay by money order or cashiers check, simply print out the order form page which shows your shipping address and the style#/color/details of the item(s) you wish to purchase, then mail that with your payment. Please allow extra time to process your order when paying by cashiers check or money order.  

 

We can also invoice you via PayPal and payment can be handled through PayPal.  Hopefully, these payment options make it easy for you to get your hands on our unique leather styles products.

 
What are the care instructions for your products, is leather durable and easy to care for?

Leather is a natural product, it requires little or no care with normal usage. Plus we stand behind all the craftsmanship of our products.  Once you receive your shipment if you have any quality/craftsmanship concerns contact us immediately we will work with you to resolve any issues.  If within 14 days of the delivery of your order if you are not satisfied, we will exchange for a similar item or credit towards another product.  We know that our products are top-notch, high quality, durable, and very fashionable.  That's why our customers love us so!

What about protection on transactions on your website?

We use Secure Socket Layer (SSL) encryption for all pages of the website.  This ensures that your browser is connected to our website directly and protected from hackers or phishing attacks.  We also use strong SSL encryption during the checkout process too!  Your information is protected by 256-bit SSL encryption, the same level used by your bank to protect you both on your computer or mobile device.

Can I access your site from my mobile phone?

Of course, don't we use our phones for everything.  We encourage you to access us in any way you see fit. Come into the store in Atlanta, GA.

Southeast Showroom
AmericasMart Building 3 Floor 7 

75 John Portman Blvd N.W.
Showroom 7S-358

Atlanta, GA 30303.

Use our new shiny website for creating and working with us. We also offer a mobile version of our website.  Whether on a computer or mobile device we have you covered.  And if you want to print out your order and mail it in with a check or money order we still do that too.